Terms and Conditions

Please read these Terms carefully, as they contain important information regarding your rights, obligations, and limitations when using our website.

1. General Terms

Eligibility: To use this website and place an order, you must be at least 18 years of age and capable of forming legally binding contracts.
Account Registration: You may be required to create an account to access certain features or make a purchase. By registering, you agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.

2. Product Information

Product Descriptions: We strive to provide accurate and complete information about our products, including descriptions, images, and prices. However, we do not guarantee that all information is error-free. Product availability and pricing may change without notice.
Pricing: All prices listed on our website are in Pakistani Rupees (PKR) unless otherwise specified. Prices are subject to change, and additional taxes, shipping, or handling fees may apply depending on the delivery location.
Product Availability: While we make every effort to ensure our products are in stock, certain items may be temporarily unavailable. In such cases, we will inform you of any delays or cancellations related to your order.

3. Order Process and Payment

Placing Orders: Once you place an order, you will receive an email confirming receipt of your order. This does not signify that the order has been accepted. Acceptance of your order occurs when we ship your products. We reserve the right to refuse or cancel orders for any reason.
Payment: Payment for orders is required at the time of purchase. We accept various payment methods, including credit/debit cards and other secure online payment options. By providing payment information, you confirm that you are authorized to use the payment method and agree to the charges associated with your order.
Order Confirmation: After successfully placing an order, you will receive an email with your order details. Please review the information carefully and contact us immediately if any details are incorrect.

4. Shipping and Delivery

Shipping Costs: Shipping costs are calculated based on the delivery location and the size/weight of the order. Shipping fees will be displayed at checkout.
Delivery Time: We strive to process and ship all orders promptly. Delivery times may vary based on your location and external factors such as weather or third-party service delays. We will notify you if there is any significant delay in the shipping process.
Delivery Risks: Once your order has been shipped, you assume the risk of loss or damage. However, we make every effort to ensure that your items are packed securely and reach you in good condition.

5. Returns and Refunds

Return Policy: We accept returns on products that are damaged, defective, or not as described. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order with detailed information and photos of the issue. We will guide you through the return process.
Refunds: Refunds will be issued to the original payment method, provided that the return is accepted. Refunds may take up to 7–10 business days to process, depending on your payment provider.
Non-Returnable Items: Due to the nature of our products (dry fruits and food items), we cannot accept returns on items that have been opened or consumed.

6. Privacy and Data Protection

We value your privacy and are committed to safeguarding your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. By using our website, you agree to the terms of our Privacy Policy.

7. User Conduct

When using our website, you agree to:

Accurate Information: Provide truthful, accurate, and up-to-date information when making purchases, creating an account, or interacting with us.
Prohibited Actions: You agree not to engage in any activity that could harm, disable, overburden, or impair the website, interfere with any other user’s use of the site, or engage in fraudulent or illegal activity.
Respect Intellectual Property: All content on our website, including images, text, logos, and branding, is the intellectual property of Siachen Basket and is protected by copyright and other laws. You agree not to reproduce, distribute, or otherwise misuse our content without prior written permission.

8. Limitation of Liability

No Guarantee of Results: Siachen Basket makes no guarantee regarding the accuracy, reliability, or effectiveness of the products sold on the website.
Limit of Liability: To the fullest extent permitted by law, Siachen Basket will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use or inability to use the website or products purchased from the website.

9. Indemnification

You agree to indemnify, defend, and hold harmless Siachen Basket, its employees, agents, partners, and affiliates from any claims, damages, or liabilities arising from your use of the website, your violation of these Terms, or any unlawful conduct on your part.

10. Changes to Terms and Conditions

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review these Terms periodically to stay informed about any updates.

11. Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising from these Terms will be resolved in the courts of Pakistan.